對方回信了
只叫我寄回去, 沒給任何承諾
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We can do this for you.
1. Please send the watch back via United States Postal Service, NO UPS, NO FEX EX, NO DHL PLEASE.
2. Mark as gift.
3. Insure the package
4. Ship via least expensive as possible option.
Once we get the watch we will test the watch and see if the watch is not keep time as you mentioned and take care of you.
Customer support
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以下是我的回應:
Sorry I am afraid that you don't get the point.
This watch is running 5 minutes (not seconds) in every hour, that is, it will run 2 hours faster in every day.
It is two hours a day. Can you imagine that?
I will sure send the watch back, but please please do not open or detach it in order to fix it, once you confirm the status I mentioned above is TRUE.
All I want is a brand new one (exchange) or a refund (this is a universal business rule applying to every item with bad conditon in initial shipping) if exchange is not acceptable.
As I mentioned earlier, there exists nobody who will let his watch opened and fixed soon after the purchase without ever wearing it on his hand.
If you intend to fix it,
that means I have to pay again the shipping fees and custom tax again just to regain an amendable watch, which I can already do here via a local watch shop without extra shipping cost and tax.
This is surely what I don't expect.
I am not asking you or begging you, I am just insistting the basic right I have.
I have informed my credit card company (American Express), they said they will take over the case if it is not follwing the ordinary business rule.
I will send back the watch tomorrow no matter what your reply will be, via the Taiwan Postal Service (EMS) as suggested.
It will arrive in about 4-5 days.
接下來要很久才有消息, 屆時再來回報
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delirium
新進會員   |
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pggarden
進階會員   |
發表於: 星期二 2007-10-16 14:01
就我所知，每小時快5分鐘，
等於一天快2小時， 基本上已經不是「調整」可以解決了， 之前爬文，看網友對hamiliton的評價， 除了龍頭的問題之外，基本上秒差還好， 不過這樣的狀況，還是第一次聽見 
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BB
白金會員  |
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Kenny1234
白金會員  |
發表於: 星期二 2007-10-16 23:02
1mm 算是小的... 小弟那次晃動很大.. 當場看到大概有 1cm 以上  .. 經過消磁機 後.. 就 ok 了...
... 大大 之return Amazon issue ... hope God bless you.. 由衷的祝福. ~ 
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delirium
新進會員 |
發表於: 星期三 2007-10-17 10:43
對方來信了
終於給了承諾 這事應可平安落幕 只要他不要再寄 another faulty item. (只是我又花了 NTD. 840 EMS shipping fees) Anyway, 感謝大家的幫忙 ------------------------------------------------------------------------------------------ Thank you for your email. We will test the watch and if the watch is gaining time as you mentioned, we will not fix it send it back to you but we will replace it; if the watch has not been worn, or sized as you mentioned. Customer support |
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delirium
新進會員 |
發表於: 星期四 2007-10-25 13:04
來報告最後結果:
對方收到錶, 可是居然說沒問題, 還問我是如何量度時間
奇怪, 當然是靠我的雙眼與另一隻準確的錶 而且我不是只看一次, 而是每天看好幾次, 調好時間再過幾小時還是一樣 難不成我有delusion 還是hallucilation?
上次寄回去時同時也通知Amazon, 當時Amazon 就寄一份 A-to-z Guarantee Claim 給我, 保障我fully refund 的權利 這次收到對方來信, 同時也收到Amazon 的 Refund confirmation 連 Shipping & Handling: $59.99 也收回 實在忍不住要讚揚Amazon 的服務與效率 事件落幕, 感謝大家
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BB
白金會員 |
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delirium
新進會員 |
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peekachew
中級會員  |
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stttt0718
中級會員  |
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