jjmouse 新進會員 
註冊時間: Feb 23, 2011
文章: 3
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發表於: 星期三 2012-09-12 23:43
今年5月買入一隻二手水貨IWC BIG PILOT，有買入單（1／2012）FULL SET 有WARRANTY CARD，
WARRANTY CARD 有AD 名，只係無寫日子。
事發 ： 6月發覺隻錶個錶面10點位條INDEX 有D膠痕／FLAW瑕疵，約1，2MM
咁拎曬WARRANTY CARD同INVOICE 就去 TST DFS度放低隻錶（12／6），2個月後（23／8）DFS話可以拎返隻錶，
一睇之下，發覺仲衰過未整果時，新整上去條INDEX D 色同之前完全唔同，又厚好多，最死係仲畫到有D出界！
咁梗係叫DFS SEND 上去比手IWC再整（23／8）。
之後一個星期左右，DFS打黎話比我聽，IWC回復佢地，話我隻錶係無保用！之前幫我只係義務！如果要換個錶面就要比＄2000蚊，
咁我話點解會無WARRANTY，佢話因無AD CHOP，明明我張CARD就有AD NAME ，佢地話無，買之前我仲有EMAIL 問IWC 呢間係咪AD，佢地復話係。
我同DFS講 1）無保點會幫我整到隻錶咁，2）呢個瑕疵係在錶入面，即係出廠就係咁，而家IWC要個客比錢黎REPAIR返，3）IWC維修人員質數，REPAIR唔係REPAIR 到完好，求其咁整完！
DFS好明白我個情況
中間同DFS講左好耐，DFS好明白我個情況，但係佢地做唔到咩，因係IWC既野，佢地只係AD，之後話IWC會回復我。
尋日IWC既ALEX LO打黎，話經過佢地MANAGEMENT分析過我個CASE，你估係咩：
佢話我隻錶無WARRANTY，因無AD CHOP！！！我話明明有CHOP，只係無日子，跟住講話我5月EMAIL問過IWC，我張WARRANTY CARD 係咪AD，佢復話係，之後佢話我隻系2手，所以無保！跟住我話你唔比係人送比我，送就無保？之後佢只係不停REPEAT總之今次要整就要＄2000，話整完會送返一年保比我！
最後咁我話你BLACK ﹠ WHITE REPLY 返成個CASE同邊個係整到隻錶咁仲話係佢地STANDARD，同MANAGEMENT 個名比我，我話左會POST各大FORUM，包括IWC FORUM，佢地今日只係回D垃圾黎：
Dear Mr. XX,
Thank you for your patience.
We deeply appreciate your comments in regards to your watch service, and have forwarded to our related departments.
After further investigations, the condition of your timepiece is considered as good by our Watchmakers. Since the illumination mass are handmade, there are some tolerances. This specific case of the 10h illumination mass is, according to our quality department, within the IWC quality standards. The illumination mass is therefore to be considered as good.
In reply to your request, as the names of our Watchmakers are confidential information, we regret to inform you that we are unable to provide the requested information.
If you wish to receive the timepiece back, please kindly confirm your request. Once we have received your detailed response, we will inform our 1881 Heritage Boutique and your timepiece will be transferred to the boutique for pick up.
We look forward to your detailed feedback. If you have any further enquiries, please do not hesitate to contact us at anytime.
Yours sincerely,
Alex Lo
Client Relations Advisor
--------------------------------------------------------------
IWC Schaffhausen
講真，＄2000蚊買條表帶都無左，但係咁樣真係唔順！
希望各位比D意見。
我只係想隻表個10 點INDEX 同其他一樣，真係咁難？
見到隻表，覺得仲衰過自已油咁，之後可以話個STANDARD 係咁，一個正常人絕對睇到個求係後加上去。
而家我唔想拎隻錶住，因拎左好似代表我接受佢地，有無師兄有IWC HEADQUARTER 個EMAIL ？
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chipoh 白金會員 
註冊時間: May 23, 2004
文章: 4556
來自: 香港
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發表於: 星期四 2012-09-13 00:07
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jjmouse 新進會員
註冊時間: Feb 23, 2011
文章: 3
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發表於: 星期四 2012-09-13 00:17
無相住，因我唔想而家拎隻錶住，因拎左好似代表我接受佢地，所以未有相
真係好樣衰，咁多條INDEX得佢一條寧舍白同厚，仲出左界，正常人實睇到
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chipoh 白金會員
註冊時間: May 23, 2004
文章: 4556
來自: 香港
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發表於: 星期四 2012-09-13 00:20
我可以話你聽，依家香港好多 service center 既師傅做野都係求撚其
rolex.... swatch group..... FJ Benjamin.....
我只相信 Zenith，因為原來香港 LVMH 請左個瑞士師傅維修 Zenith
我上次拿隻錶去清潔錶面上的白點，整完正晒
隻 Bell & Ross 拿去 FJ Benjamin，清潔 sapphire crystal 裡面一粒塵
等左 20 分鐘，仲衰過之前
再等 20 分鐘再清潔，仲仲仲衰
佢叫我放低隻錶 2 weeks 等佢大清潔
正，成個 sapphire crystal 花撚過西
好想叫個師傅出黎兜口兜面小 9 佢
但我知小 9 佢都無撚用，當自己整花算撚數
老老實實講，我真係覺得鬼佬師傅係 pro 好撚多多多多
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tiamo2005italia 進階會員 
註冊時間: Aug 22, 2012
文章: 302
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發表於: 星期四 2012-09-13 00:32
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Leader 資深會員 
註冊時間: Jan 21, 2012
文章: 587
來自: 洛城
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發表於: 星期四 2012-09-13 03:16
| tiamo2005italia 寫到: | | 香港文都看沒有••• |
還好，廣東話我識聽少少，所以大致上看懂內文的內容 
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pp 資深會員
註冊時間: Dec 05, 2003
文章: 568
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發表於: 星期四 2012-09-13 09:05
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lexus1017 中級會員 
註冊時間: Sep 12, 2012
文章: 229
來自: Tainan.安平
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發表於: 星期四 2012-09-13 09:18
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social 資深會員
註冊時間: Jun 16, 2010
文章: 1521
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發表於: 星期四 2012-09-13 10:09
這兒亦支持並安慰樓主，為讓台灣錶友容易明白一點，我幫忙總結：
大要如下：
１）2012年5月買入二手水貨IWC BP，齊一手單據，保咭及包裝盒．保咭印有AD名稱，但沒有日期及蓋印．
２）6月時樓主發現錶盤十點時標有瑕疵．並拿到香港尖沙咀AD免稅店DFS要求維修，8月收到通知取錶．
３）樓主取錶時，發現維修效果不如理想，顏色不同，油漆厚及出界．故要求再維修．但一周後樓主收到DFS表示IWC認為該錶沒有正式保用，故
早前的維修只屬義務，若要徹底解決問題唯有換面，費用港元二千．
４）樓主質欵為何該錶沒有保養，IWC回覆為沒有AD蓋印，但樓主認為買入前曾致電詢問IWC，保咭上的AD名是正式代理，才放心購入二手．
故樓主對IWC不滿有三：若無保養為何一開始接受保養？問題出現錶面內，即出廠時的QC問題．IWC技師質素不成．
５）事件經該AD再轉達IWC．IWC經理Alex Lo回覆樓主：保咭無蓋印無保養，二手貨亦屬不保．但若樓主願付二千元維修，可額外得一年保養．
６）樓主要求IWC正式回信交待，要求說明官方維修標準及負責人名字，並會將其公開．IWC英文回信見附件．
７）樓主生氣的地方，不在那區區二千元，而是不忿IWC的維修水準馬虎．
８）樓主目前不取錶，因為怕一取錶，就代表接受結果．
９）樓主希望得知IWC總部的電郵．
Dear Mr. XX,
Thank you for your patience.
We deeply appreciate your comments in regards to your watch service, and have forwarded to our related departments.
After further investigations, the condition of your timepiece is considered as good by our Watchmakers. Since the illumination mass are handmade, there are some tolerances. This specific case of the 10h illumination mass is, according to our quality department, within the IWC quality standards. The illumination mass is therefore to be considered as good.
In reply to your request, as the names of our Watchmakers are confidential information, we regret to inform you that we are unable to provide the requested information.
If you wish to receive the timepiece back, please kindly confirm your request. Once we have received your detailed response, we will inform our 1881 Heritage Boutique and your timepiece will be transferred to the boutique for pick up.
We look forward to your detailed feedback. If you have any further enquiries, please do not hesitate to contact us at anytime.
Yours sincerely,
Alex Lo
Client Relations Advisor
--------------------------------------------------------------
IWC Schaffhausen
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jjmouse 新進會員
註冊時間: Feb 23, 2011
文章: 3
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發表於: 星期四 2012-09-13 10:23
Social 師兄，謝謝你了，完全清楚明白解釋我所想的。 
| social 寫到: | 這兒亦支持並安慰樓主，為讓台灣錶友容易明白一點，我幫忙總結：
大要如下：
１）2012年5月買入二手水貨IWC BP，齊一手單據，保咭及包裝盒．保咭印有AD名稱，但沒有日期及蓋印．
２）6月時樓主發現錶盤十點時標有瑕疵．並拿到香港尖沙咀AD免稅店DFS要求維修，8月收到通知取錶．
３）樓主取錶時，發現維修效果不如理想，顏色不同，油漆厚及出界．故要求再維修．但一周後樓主收到DFS表示IWC認為該錶沒有正式保用，故
早前的維修只屬義務，若要徹底解決問題唯有換面，費用港元二千．
４）樓主質欵為何該錶沒有保養，IWC回覆為沒有AD蓋印，但樓主認為買入前曾致電詢問IWC，保咭上的AD名是正式代理，才放心購入二手．
故樓主對IWC不滿有三：若無保養為何一開始接受保養？問題出現錶面內，即出廠時的QC問題．IWC技師質素不成．
５）事件經該AD再轉達IWC．IWC經理Alex Lo回覆樓主：保咭無蓋印無保養，二手貨亦屬不保．但若樓主願付二千元維修，可額外得一年保養．
６）樓主要求IWC正式回信交待，要求說明官方維修標準及負責人名字，並會將其公開．IWC英文回信見附件．
７）樓主生氣的地方，不在那區區二千元，而是不忿IWC的維修水準馬虎．
８）樓主目前不取錶，因為怕一取錶，就代表接受結果．
９）樓主希望得知IWC總部的電郵．
Dear Mr. XX,
Thank you for your patience.
We deeply appreciate your comments in regards to your watch service, and have forwarded to our related departments.
After further investigations, the condition of your timepiece is considered as good by our Watchmakers. Since the illumination mass are handmade, there are some tolerances. This specific case of the 10h illumination mass is, according to our quality department, within the IWC quality standards. The illumination mass is therefore to be considered as good.
In reply to your request, as the names of our Watchmakers are confidential information, we regret to inform you that we are unable to provide the requested information.
If you wish to receive the timepiece back, please kindly confirm your request. Once we have received your detailed response, we will inform our 1881 Heritage Boutique and your timepiece will be transferred to the boutique for pick up.
We look forward to your detailed feedback. If you have any further enquiries, please do not hesitate to contact us at anytime.
Yours sincerely,
Alex Lo
Client Relations Advisor
--------------------------------------------------------------
IWC Schaffhausen |
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